IT support that just works, so your business can too.
Brunel IT looks after the technology behind small businesses - proactive support, solid security, and plain English. No jargon, no ticket black holes, and a four-hour response commitment for support clients you can actually hold us to.
Direct access to the engineers who know your business, not a call centre.
Everything your business needs from IT, under one roof.
From helpdesk to handsets, eight services that keep you productive, protected, and connected.
Managed IT Support
Round-the-clock monitoring watches your systems day and night, catching most problems early - often before you'd even notice something was wrong. If something does need fixing, our helpdesk responds within four working hours, so you're never left waiting.
Cyber Security
Multiple layers of protection working together to keep your data and business records safe - blocking harmful software, spotting suspicious activity early, and training your team to recognise the tricks scammers use. We also guide businesses through Cyber Essentials certification, a recognised, government-backed security standard, working alongside our security partner Cybaverse.
Microsoft 365 & Cloud
Setup, migration and day-to-day management of Microsoft 365 - email, Teams, SharePoint and secure cloud working done properly. We're also a Google Workspace reseller, for businesses who'd rather run on Google.
Backup & Recovery
Backups for your data and Microsoft 365, test-restored on a schedule agreed with you - typically every six months - with a recovery plan so a bad day never becomes a disaster.
Mobiles
Business mobiles without the faff - handsets, SIM-only contracts and honest tariff advice, all managed in one place so your team stays connected at the right price.
VoIP Telephones
Modern cloud phone systems built on platforms like Webex - take calls on any device, anywhere, with your existing numbers moved over and no clunky hardware to maintain.
Internet
Business-grade connectivity, from full-fibre broadband to dedicated leased lines all sourced, installed and supported, with the right speed and resilience for how you work.
Finance & Leasing
New IT without the upfront hit. We arrange finance and leasing over 12 to 36 months - covering installation and setup as well as the hardware itself - so the kit you need lands now and the cost lands gradually.
We chart, diagnose and restore your IT.
Most IT companies have to ask what Exact is. We don't. You don't need a computer to drill - but you do need reliable systems to record, store, and stay compliant. Brunel IT supports dental practices across Bristol and the South West, understanding that a server problem at 8:50am means a waiting room full of patients, and one at 4pm on a Friday means a weekend without support if we don't get ahead of it.
Exact (SoE)
From the server it runs on to the workstations in each surgery. Upgrades, backups, performance and the integrations that break when something upstream changes.
Examine Pro
Imaging that has to work first time, every time. We look after Examine Pro alongside your sensors, scanners and OPG - including the driver and bridging issues that stop images landing in the right patient record.
Bridge-IT
The system your whole day runs through — appointments, charting, treatment plans and recalls. We keep Bridge-IT quick and dependable so reception and the surgeries aren't left waiting, and roll out updates without disrupting a live clinic.
Running something else? We also support other professional dental practice-management and imaging software — if it runs your practice, we can look after it. Just ask.
Why practices come to us
Downtime is measured in patients, not minutes
A practice that can't see records can't see patients. We plan, patch and update around your diary, evenings, lunch breaks and quiet days, not in the middle of your morning list.
Patient data is your most sensitive asset
Records, radiographs and correspondence protected with layered security, encryption and tested backups - supporting your GDPR obligations and standing up to CQC scrutiny on information governance.
Backups that are actually proven
Every practice thinks it has backups. Fewer have ones that have been restored and verified. We test yours, because ransomware in a dental practice is a business-ending event, not an inconvenience.
Surgery kit, not just office kit
Chairside workstations, digital sensors, intraoral cameras, scanners and the network holding them together, specified and supported as one system, alongside your practice software vendor.
Local, and that still matters
Based in Bristol and supporting practices across the South West. Most things get fixed remotely in minutes but when something genuinely needs hands on it, we're not a four-hour drive away.
We know your practice
Not a rotating cast of technicians reading your notes for the first time. Our team knows your setup, your software and your people — so there's always someone who can help, and you can call or WhatsApp us directly.
Don't just take our word for it. We're happy to put you in touch with one of the dental practices we already support - just ask for a reference when you get in touch.
Thinking about switching? We will review your practice IT - servers, backups, security and surgery kit - and tell you honestly where you stand. No obligation, no sales patter.
Arrange a practice IT reviewSmall enough to know your business. Big enough to always be there.
Brunel IT has been keeping small businesses running since 2006. Twenty years on, we're still independent and still Bristol-based. When you call, you reach an engineer who already knows your systems — not a queue, not a script, and never someone reading your notes for the first time.
We take a security-first, proactive approach — and everything we look after is documented and shared across the team, never locked in one person's head. So whether it's a busy Monday morning or someone's on leave, your cover carries on and your technology keeps ticking over in the background.
- A team that already knows your business No explaining your setup from scratch — whoever picks up is already up to speed.
- No single point of failure Your systems are documented and shared across the team, so support never hinges on one person being available.
- Proactive, not reactive Monitoring and maintenance that prevents issues, not just fixes them.
- Security built in from day one Every client gets a security-first foundation as standard.
- Honest, plain-English advice Recommendations based on what you need, never what earns commission.
Let's talk about your IT.
Fed up with your current provider? Worried about security? Or just want a second opinion you can trust? Send a message and you'll hear back within one working day.
Call: +44 330 124 4800
Email: helpdesk@brunelit.co.uk
Helpdesk hours are Monday to Friday, 9-5. If something's genuinely broken outside that, you can still reach us directly - no answering service, no ticket queue.